Mohamed Bel Haj Youssef

Multi-agent AI platform unifying customer service interactions across channels — routing, resolving, and escalating inquiries with precision and full observability.

• —Multi-cloud (AWS + Azure)
• —Multi-provider LLM strategy
• —Enterprise-grade observability

End-to-end digital commerce platform for a major telecom operator — SIM offers, physical products, data bundles, and top-ups — serving as the primary online revenue channel.

• —1M+ monthly visitors
• —8M TND/month in operator revenue
• —SSO & full BSS integration

Android-based mobile channel for indirect sales networks, enabling field agents to activate SIMs and provision services directly from the field.

• —3,000+ field agents
• —99.9% uptime SLA
• —Zero-disruption maintenance windows

Multi-service indirect sales platform for real-time service provisioning across mobile, fixed-line, and broadband product lines via a nationwide POS agent network.

• —3,000+ active POS agents
• —4M TND/month in subscription revenue
• —99.9% SLA

Mission-critical payment gateway aggregator for a major telecom operator — shared payment backbone for all digital channels with air-gapped deployment.

• —1.2M daily transactions
• —99.9% uptime SLA
• —PCI/DSS compliant
• —Sub-100ms response

Enterprise self-care portal providing corporate clients with contract visibility, invoice management, bill payment, and hierarchical fleet administration.

• —~8,000 enterprise accounts
• —Hierarchical fleet management
• —Integrated bill payment

High-performance aggregator layer connecting telecom operators and content providers, handling subscription lifecycle via Direct Carrier Billing at scale.

• —2,000+ subscription actions/sec
• —Multi-operator deployment
• —Horizontal scalability

PCI/DSS certified payment platform enabling online and physical payments (SoftPOS, PSP) for enterprise merchants and SMEs across all sales channels.

• —100K+ daily transactions
• —PCI/DSS Level 1
• —5 enterprise clients + 25+ SME merchants

Buy Now Pay Later solution based on physical cards, integrating with a core banking system for loan origination, approval workflows, and repayment processing.

• —Core banking integration
• —Real-time account updates
• —Full compliance monitoring

Enterprise payment switch for national payment infrastructure — intermediary between transaction sources and banks with multi-protocol support and intelligent routing.

• —60K+ daily transactions
• —4 integrated banks
• —ISO8583 & SPDH protocol support

Shariah-compliant fintech platform connecting insurers, banks, and employers to provide micro-Takaful insurance and interest-free salary advances to workers.

• —15,000+ workers served
• —2 insurance providers + 3 banks
• —Shariah compliance engine